At Tidal Peptides, product integrity, quality control, and proper handling are essential due to the sensitive nature of laboratory research materials. All products are sold strictly for in vitro research use only and are not intended for human or animal consumption.
By completing a purchase, customers acknowledge and agree to the terms outlined in this policy prior to checkout.
General Policy
Due to the specialized, sensitive, and perishable nature of laboratory research materials, returns are generally not accepted.
We are unable to accept returns for:
- Ordering errors or incorrect item selection
- Change of mind after purchase
- Improper storage or handling
- Misuse of products
- Misunderstanding of product specifications
Each order is carefully inspected prior to shipment to ensure accuracy and quality.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, you must notify us within 48 hours of confirmed delivery.
To request assistance, please email support@tidalpeptides.com and include:
- Order number
- Detailed description of the issue
- Clear photographs of the product and packaging
Our team will review your submission promptly and determine an appropriate resolution, which may include replacement or refund when warranted.
Refund Eligibility
Refunds or replacements may be considered in the following situations:
- Verified fulfillment error on our part
- Product damaged in transit with documented evidence
- Order not delivered due to a confirmed carrier issue
All claims are reviewed individually to ensure fair and consistent resolution.
Non-Eligible Items
We are unable to replace or refund items that:
- Have been opened or used
- Were not reported within the required timeframe
- Were stored or handled improperly
- Were returned without prior written authorization
Additional Information
Tidal Peptides reserves the right to refuse service or limit transactions if misuse, abuse, or policy violations are suspected.
This policy may be updated periodically. Customers are encouraged to review it prior to purchase.
For any questions regarding your order, please contact our support team at support@tidalpeptides.com.