At Tidal Peptides, the integrity, safety, and purity of our products are our highest priorities. All products sold are intended strictly for research use only and are sensitive in nature. For these reasons, we maintain a strict no return and no refund policy.
All Sales Are Final
All sales are final. We do not accept returns or offer refunds for any reason, including but not limited to:
- Ordering errors
- Change of mind
- Misuse or improper handling
- Failure to understand product specifications or intended use
This policy allows us to maintain strict quality control and ensures that every customer receives products that meet our rigorous standards.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the incorrect item, you must notify us within 48 hours of delivery.
To request assistance, please contact us at:
Email: support@tidalpeptides.com
Please include a detailed description of the issue along with clear photographs of the product and packaging. Our support team will review your submission and determine whether a replacement is appropriate.
Refund Eligibility (Rare Exceptions)
Refunds are considered only in rare circumstances, including:
- The order was never delivered due to an error on our part
- A replacement is not possible and the issue was reported within the required timeframe
Any refund determination is made at the sole discretion of Tidal Peptides.
Non-Eligible Items
We do not refund or replace items that:
- Have been opened or used
- Have been returned without prior written authorization
- Were reported outside the required notification window
Need Help?
If you have questions or concerns regarding your order, please contact our support team.
Email: support@tidalpeptides.com